Privacy policy

Last updated: October 17, 2026.

This is an English translation provided for convenience. The French version is the authoritative text and prevails in case of discrepancy.

The fichewise.com website

The website sets no analytics or advertising cookies. Fonts are served by the website itself, with no call to a third-party service. The hosting provider, Cloudflare, processes visitors' IP addresses for technical purposes, to deliver pages and protect the site against abuse; the publisher does not use these logs for any other purpose.

If you write to us, your name, email address and message are used only to reply to you and are kept for no longer than three years after the last exchange.

Purchases

License and credit payments are processed by Freemius, Inc. The checkout window is loaded from Freemius servers only when you click a purchase button. Freemius collects the data needed for the sale and for invoicing, under its own privacy policy. The publisher receives from Freemius your name, your email and the status of your license in order to provide support.

The Fichewise plugin

The plugin runs on your WordPress site with your own API keys. When you launch an enrichment, it sends the data of the product concerned (name, reference, existing description, attached documents and images) to the AI provider you configured, and search queries to the search engine you configured. No product data and no customer data from your store is transmitted to the publisher of Fichewise.

Managed service: what we keep. When you use the managed service, the content of your product pages (descriptions, text of datasheets and documents, web pages consulted, search queries and results, responses from the AI model) passes through our server, hosted by Cloudflare, only for the time it takes to be passed on to our providers, Anthropic for AI and Tavily for web search. It is never stored. We keep only what is needed to run and bill the service: the identifiers of your license and of your installation, the address of your site, and for each enrichment the product title (200 characters at most, deleted after 12 months), its WordPress identifier, its outcome, its date, the number of tokens consumed and the associated cost. We also keep your credit movements as well as the payment notifications sent by Freemius, whose details are deleted after 90 days; only the record that a payment was received and credited remains. When a provider returns an error, we keep only its structure (type, code, short message), deleted after 30 days. Your site key is kept only as a fingerprint. The IP addresses of enrollment attempts are deleted after 24 hours, Cloudflare's technical logs after a few days. This data is kept for as long as your license exists. You can request its deletion at [email protected], subject to the accounting records the law requires us to keep.

If you accept the usage data sharing offered on activation by the Freemius SDK, technical information about your site (WordPress, PHP and plugin versions, site address, administrator email) is transmitted to Freemius and to the publisher, for support and product improvement. This sharing is optional.

Your rights

You have the right to access, rectify, erase, object to the processing of and port your data. To exercise these rights, write to [email protected]. You may also lodge a complaint with the CNIL, the French data protection authority (cnil.fr).